upCOM Labs

Stop guessing where your phone budget leaks or how intruders slip into your trunks. Start by connecting your SIP trunks and PBX to upCOM Labs, then invite your admins and set the rules that matter. Choose allowed countries, business hours, and per-minute rate ceilings. Add velocity limits per extension and trunk, define blocklists for high-risk destinations, and set alert channels—email, SMS, Slack, or webhooks. Use simulation mode to test policies against recent call records, refine thresholds, and then switch to active enforcement so suspicious calls are scored and stopped before they complete.

Once live, work from the dashboard to keep a tight grip on usage and exposure. Track spend by extension, trunk, carrier, and destination in near real time. Auto-tag anomalies for quick review and push scheduled summaries to finance and operations. Flag dormant SIP credentials and unused DIDs for cleanup. Compare patterns week-over-week, catch sudden spikes, and apply automated responses such as pausing outbound to specific prefixes or throttling call attempts. Create reports for audits, export CDRs to CSV, and forward alerts to your ticketing system so action items land in the same queue your team already uses.

When something looks off—like a burst of after-hours calls to new international routes—follow a clear incident workflow. A one-click quarantine isolates the affected extension or trunk while legitimate service continues elsewhere. Rotate SIP passwords, force re-registration, and block risky destinations automatically. Pull evidence (CDR snippets, rule hits, and timeline) for your SIEM or security team, then replay the event in a sandbox to fine-tune rules that prevent a repeat. Close the loop with post-incident checks and assign follow-ups directly from the platform so nothing is missed.

For deeper integration, tie upCOM Labs into your stack. Stream events through webhooks or syslog/CEF to your SIEM, map alerts to Jira or ServiceNow, and sync user access with SSO. Use the API or CLI to manage policies as code and version changes across environments. Support multi-tenant views if you’re an MSP, separating client data while keeping unified oversight. Connect to popular PBX and SBC platforms without heavy rework, and use role-based permissions and audit trails to keep governance clean. A test harness lets you generate synthetic call bursts, proving your controls before production traffic hits.